Pros and Cons of Truist
Pros
- Offers low down payment programs, including CHIP and government-backed loans
- Posts mortgage rates online without requiring a full application
- Provides in-person service at branches plus online and phone applications
- Includes specialized options like construction and physician loans
- Has competitive origination fees and interest rates
Cons
- Not available in Alaska, Arizona, or Hawaii
- Higher than average number of CFPB complaints
- Poor customer service reviews on third-party platforms
- Limited transparency around loan servicing after closing
Truist mortgage rates
While Truist interest rates are competitive, they typically land around the national average. You won’t necessarily find the lowest rates here, but they remain reasonable for most borrowers. Here’s a snapshot of Truist’s current mortgage rates by loan type.
| Loan Type | Average Interest Rate |
| Conventional 30-Year | 8.30% |
| Conventional 15-Year | 5.74% |
| FHA 30-Year | 6.24% |
| VA 30-Year | 6.16% |
Average rate and fee data sourced from public rate and fee records required by the Home Mortgage Disclosure Act (HMDA).
Remember that interest rates vary a lot by customer. Your own rate depends on factors like your credit score, down payment, loan type, and home price. That means you shouldn’t take average rates (or advertised rates) at face value. Instead, pick three to five lenders you’re interested in and get rate quotes from each one. Then compare the interest rates, closing costs, and other fees you’re offered to see which lender can give you the best deal.
Find your lowest mortgage rate. Start hereTruist lender review for 2025
Truist delivers a strong lineup of mortgage products in 2025, especially for home buyers who want flexibility in how they apply or qualify. The bank stands out for its affordability and broad range of loans, from government-backed programs to specialty options like HELOCs and physician mortgages. Borrowers can apply online, by phone, or in person, which adds convenience. While Truist receives some criticism for customer service, it remains a competitive choice for those who want low upfront costs and strong loan options.
In terms of loan requirements, Truist typically looks for a credit score of at least 620 for conventional loans, with government-backed loans offering more flexibility . Applicants should prepare to provide documentation such as federal income tax returns, W-2s, recent pay stubs, and bank statements covering the past two years. Mortgage rates at Truist are competitive and closing costs typically range from 2% to 6% of the home loan amount.
Affordability
Truist scores well on affordability. Its mortgage rates are competitive, and origination fees tend to fall below the national average. The Community Homeownership Incentive Program (CHIP) supports low- to moderate-income buyers with down payments as low as 0% and no mortgage insurance. Truist also participates in HFA loan programs that may include down payment assistance. Borrowers can apply for VA and USDA loans with no down payment, or choose FHA and conventional loans with minimum down payments of 3.5% and 3%, respectively.
Lending flexibility
Truist offers a wide selection of loans for both purchase and refinance. You’ll find conventional loans, FHA, VA, USDA, and jumbo options, along with more specialized products like HELOCs, construction loans, and doctor mortgages. This variety gives borrowers options no matter their situation or profession. Truist lends in 47 states and accepts applications online, by phone, or in person.
Trustworthiness
Truist has mixed ratings in this category. It maintains an A+ rating with the Better Business Bureau and has been accredited since 1967. However, the lender also receives a higher number of complaints than average through the CFPB. Many of these reviews mention difficulty getting in touch with customer support or getting issues resolved. This doesn’t mean every borrower will have a bad experience, but it’s something to consider if service quality is a top priority.
Customer experience
Truist makes it easy to shop for and apply for a mortgage loan. You can see mortgage rates online without needing to apply or speak to a loan officer. The online application is straightforward, and help is available by phone or at a branch. Truist earns high marks for ease of use and flexibility in how you access their mortgage services.
FAQs about Truist Personal Mortgage
Truist offers conventional, FHA, VA, USDA, jumbo, HELOC, and construction loans. It also offers physician loans for eligible medical professionals.
You can apply for a Truist mortgage online, by phone, or at a local branch. The online process includes rate quotes, document uploads, and status tracking.
Yes, Truist mortgage rates are competitive compared to national averages. The lender also posts sample rates online, which makes it easier to compare.
Yes, Truist’s CHIP program offers low down payments and no mortgage insurance for qualifying buyers. They also offer access to state HFA loans that can include down payment assistance.
Truist offers both VA and USDA loans with no down payment required. These programs are a strong fit for eligible military or rural home buyers.
Is Truist the best mortgage lender for you?
If you want a mortgage lender with solid affordability, flexible loan options, and a smooth application process, Truist is worth considering. It supports a wide range of borrowers, including first-time buyers and professionals looking for specialized loans. While Truist’s customer service reviews are mixed, its strong rates and low fees may outweigh that for many buyers. This Truist lender review shows that the bank performs well overall in 2025, especially if you value convenience and loan variety. Compare your personalized offer to other lenders to decide if Truist is the right fit for you.
Find your lowest mortgage rate. Start hereHow The Mortgage Reports scored Truist
The Mortgage Reports evaluates and ranks lenders based on four key factors, each weighted to reflect its impact on the borrowing experience.
- Customer experience (20%): Examines the lender’s digital and service accessibility, including the availability of an online pre-approval or pre-qualification process, ease of contact, and the presence of a current rates page on their website.
- Affordability (20%): Assesses the average origination charges and the average interest rate offered by the lender.
- Lending flexibility (40%): Evaluates the lender’s minimum down payment and credit score requirements, as well as the availability of FHA, VA, and USDA loan options.
- Trustworthiness (20%): Measures customer satisfaction and reliability based on Consumer Financial Protection Bureau (CFPB) complaints per 1,000 loans and ratings from reputable third-party review platforms such as Trustpilot.
